IBM Control Desk 7.5.3.1 fix pack has been released on 19 Dec 2015

March 9, 2016 VincentLo

The new IBM Control Desk 7.5.3.1 fix pack has been released on 19 Dec 2015. It runs on Tivoli process automation engine 7.5.0.8. However, it is still running on same IBM Maximo for Service Providers 7.5.3 as it predecessor, IBM Control Desk 7.5.3.

Some of key highlights include :-

1. Service Provider Customer Support for Live Chat.
2. The ability to integrate with CTI for Genesys 8. In previous version, only CTI for Genesys 7 is supported.
3. Support for Internet Explorer 11. IE11 in compatibility mode is not supported.
4. Updated all Java applets, which expired in Dec 2015.

For the new CTI for Genesys 8 integration, you can download from Genesys Computer Telephony Integration for IBM Control Desk 7.5.3.1

For complete details on downloading IBM Control Desk 7.5.3.1 you can find it here IBM Control Desk Fix Pack 7.5.3.1.

 

Here is a quick walk through on the upgrade process in ideal environment :-

 

1. List of packages to be updated.

- Screen 1 of 2.

image

- Screen 2 of 2.

image

 

2. Confirm database is ready for upgrade.

image

 

3. Automate installation configuration, application deployment and database update.

image

 

4. Install.

image

 

5. Installation is completed after 3 hours.

image

 

6. Example of full listing of System Information after the system is upgraded to ICD 7.5.3.1.

Release management for IBM Control Desk 7.5.3.0351 Build 201512171537 DB Build V7530-01
Common process components for IBM Control Desk 7.5.3.0351 Build 201512171537 DB Build V7530-16
Service Desk Classification Content for IBM Control Desk 7.5.3.0 Build 201411211300 DB Build V7511-00
Data Integration and Context Menu Service Configuration 7.5.0.0 Build 20090911D2 DB Build V7117-07
Advanced Workflow Components for IBM Control Desk 7.5.3.0351 Build 201512171537 DB Build V7511-00
SLA Hold for IBM Control Desk 7.5.3.0351 Build 201512171537 DB Build V7531-01
IBM Control Desk 7.5.3.0 Build 201512171537 DB Build V7530-01
Release management content for IBM Control Desk 7.5.3.0 Build 201411211300 DB Build V7511-00
Common process components content for IBM Control Desk 7.5.3.0 Build 201411211300 DB Build V7511-00
Self Service Center for IBM Control Desk 7.5.3.0351 Build 201512171537 DB Build V7520-01
Asset Management for IBM Control Desk 7.5.3.0351 Build 201512171557 DB Build V7531-05
Tivoli's process automation engine 7.5.0.8-IFIX20151007-0857 Build 20150401-2000 DB Build V7508-33 HFDB Build HF7508-10
Live Chat for IBM Control Desk 7.5.3.0351 Build 201512171537 DB Build V7531-02
IBM Maximo for Service Providers 7.5.3.0 Build 20140708-1430 DB Build V7530-19
IBM Tivoli Integration Composer 7.5.0.2 Build $build$ DB Build V7502-02
Asset Management Best Practices for IBM Control Desk 7.5.3.0 Build 7.5.3.0 DB Build V7530-01
Search for IBM Control Desk 7.5.3.0351 Build 201512171537 DB Build V7530-01
Service Catalog Content for IBM Control Desk 7.5.3.0 Build 201411211300 DB Build V7530-01
Advanced Edition Content Best Practices for IBM Control Desk 7.5.3.0 Build 201411211300 DB Build V7511-00
Service Request Management for IBM Control Desk 7.5.3.0351 Build 201512171537 DB Build V7531-01
Solution for IBM Control Desk 7.5.3.0351 Build 201512171537 DB Build V7531-01
Configuration items for IBM Control Desk 7.5.3.0351 Build 201512171537 DB Build V7531-01
IBM Tivoli Integration Composer for IBM Control Desk 7.5.3.0351 Build 201512171557 DB Build V7530-06
Change management for IBM Control Desk 7.5.3.0351 Build 201512171537 DB Build V7531-02
Entry Edition Content Best Practices for IBM Control Desk 7.5.3.0 Build 201411211300 DB Build V7511-00
User interface widgets for IBM Control Desk 7.5.3.0351 Build 201512171537 DB Build V7531-01
Incident Management for IBM Control Desk 7.5.3.0351 Build 201512171537 DB Build V7530-02
Service Desk Best Practices Content for IBM Control Desk 7.5.3.0 Build 201411211300 DB Build V7520-01
Configuration items content for IBM Control Desk 7.5.3.0 Build 201411211300 DB Build V7511-00
Service Catalog for IBM Control Desk 7.5.3.0351 Build 201512171537 DB Build V7531-08
Configuration management for IBM Control Desk 7.5.3.0351 Build 201512171537 DB Build V7530-02
Survey Management for IBM Control Desk 7.5.3.0351 Build 201512171537 DB Build V7511-01
Tivoli Remote Diagnostics for IBM Control Desk 7.5.3.0351 Build 201512171537 DB Build V7511-00
Configuration management content for IBM Control Desk 7.5.3.0 Build 201411211300 DB Build V7511-00
Instant Messaging for IBM Control Desk 7.5.3.0351 Build 201512171537 DB Build V7530-00
Problem Management for IBM Control Desk 7.5.3.0351 Build 201512171537 DB Build V7520-02
Service Desk for IBM Control Desk 7.5.3.0351 Build 201512171537 DB Build V7531-05
Quick Configuration for IBM Control Desk 7.5.3.0351 Build 201512171537 DB Build V7511-00
Service Desk Best Practice Users for IBM Control Desk 7.5.3.0 Build 201411211300 DB Build V7511-00
Service Desk Integration MEA for IBM Control Desk 7.5.3.0351 Build 201512171537 DB Build V7530-00
IBM TPAE Integration Framework 7.5.1.3 Build 20150403-1800 DB Build V7513-02
Screen Capturer for IBM Control Desk 7.5.3.0351 Build 201512171537 DB Build V7530-00

 

 

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