Maximo Asset Management Feature Pack 18.104.22.168 changed the way Maximo help works. Instead of building and deploying the MAXIMOIEHS ear file to the MAXIMOIEHS Enterprise application, Maximo now points help to ibm.com.
In System Properties, there are is new default values pointing to where Help is:
|Property Name||Pre-Maximo 22.214.171.124 Default Value||Maximo 126.96.36.199 Default Value|
Please look at Shane's excellent post on changing which version of Maximo it points to on www.ibm.com it points to, as Help for 188.8.131.52 is currently English only. *The mxe.help.useKCHelp property was added in Maximo 184.108.40.206. This means that, in Maximo 220.127.116.11, you can change mxe.help.useKCHelp from 0 to 1, mxe.help.host to www.ibm.com, mxe.help.path to /support/knowledgecenter/ and mxe.help.port to port 80. After you save and apply Live Refresh, Clicking on help links will be redirected to Maximo 18.104.22.168 help.
If your environment does not allow Maximo users to access the Internet, you can download help packages from Fix Central that contain the same documentation packages that are available online in IBM® Knowledge Center. You add the help packages and configuration files to a local installation of IBM Knowledge Center.
See Installing IBM Knowledge Center and help packages for Maximo Asset Management products. Listed below are packages for Knowledge Center, and help packages. Multilingual help packages and Additional Industry Solution packages will be released in the future.
IBM Knowledge Center installers
Add-On and Industry Solution Product-specific help
Maximo Asset Management 22.214.171.124: 126.96.36.199-TIV-MAMKCEN-FP0001
Maximo Asset Management Multitenancy 188.8.131.52: 184.108.40.206-TIV-MTKCEN-FP0001
Search for Add-On/Industry Solution help packages under their product names
Maximo for Aviation 7.6.2: 7.6.2-TIV-MAVMKCEN-FP0001
Maximo Asset Configuration Manager 7.6.2 7.6.2-TIV-ACMKCEN-FP0001
Maximo Asset Management Scheduler 7.6.3 7.6.3-TIV-MSCKCEN-FP0001
Maximo for Service Providers 7.6.2 7.6.2-TIV-SPRKCEN-FP0001
Maximo for Transportation 7.6.2 7.6.2-TIV-TRNKCEN-FP0001
Installing Stand-alone Help
Extract the IBM Knowledge Center package to the location where you want to install it. The default installation location is C:\KnowledgeCenter. If you install IBM Knowledge Center to a different location, you must update the path value in the taxonomy.properties file for each help package that you install.
Copy all com.ibm.prod.doc plugin folders from the help package to the install_home/KnowledgeCenter/usr/content/KCXhtml directory.
Copy the properties file to the configuration directory, for example to install_home/KnowledgeCenter/usr/conf/SSLKT6_220.127.116.11.properties. Open the properties file in a text editor and update the path value, if necessary, to point to the installed location. For example, change the value of the Path property from C:/KnowledgeCenter/usr/content/KCXhtml to E:/IBM/SMP/KnowledgeCenter/usr/content/KCXhtml, where IBM Knowledge Center is installed at E:/IBM/SMP/KnowledgeCenter.
Replace the install_home/KnowledgeCenter/usr/taxonomy/KC_taxonomy.ditamap with the version of the KC_taxonomy.ditamap file that is included in the help package.
From a command prompt or terminal window in the install_home/KnowledgeCenter/bin directory, run startKC.bat or startKC.sh to start IBM Knowledge Center.
In a browser, open http://install_home:9090/kc to view the product help.
To redirect the application help links to point to your local installation of IBM Knowledge Center, in the System Properties application, filter for mxe.help properties. In the following table, the application server is at mymaximo.acme.com, and the Maximo application server is running on port 9082.
Save the changes and click Live Refresh to update the values in the product database.
To stop IBM Knowledge Center, in the install_home/KnowledgeCenter/bin directory, run stopKC.bat or stopKC.sh.