BMXAA4295E and BMXAA8261E while trying to change SR Status back to INPROG

October 11, 2016 AliceDegawa

Steps to replicate:

      1. Go to the Service Requests application.                                            
                                                                                 
      2. Create a new SR and save it.                                                   
                                                                                 
      3. Take Ownership (the SR Status is changed to QUEUED).                           
                                                                                 
      4. Change the SR Status to RESOLVED.                                              
                                                                                 
      5. Try to change the SR Status back to IN PROGRESS.                               
                                                                                 
      At this point, system throws the error below:                                    
                                                                                 
      BMXAA4295E - Could not change ticket xxxx status to INPROG.                     
      BMXAA8261E - The Actual/Target finish date must be greater than the Actual/Target start date.

 

Resolving the problem:

     The workaround is:

     1. Clear the Actual Finish field.

     2. Save the SR.

     3. Change the SR Status back to IN PROGRESS.

 

Previous Article
"BMXAA2598E - A purchase order is required for approval." while trying to approve Outside Labor transaction in Labor Reporting application

The message "BMXAA2598E - A purchase order is required for approval." is related to the check-box "Company ...

Next Article
System Property Global Value is greyed out (read-only)

  In System Properties application, when the property Global Value is greyed out (read-only) check if the F...

×

Want our latest news? Subscribe to our blog!

Last Name
First Name
Thank you!
Error - something went wrong!