The Key Features and Value Delivered by IBM Accelerated Value Program

May 5, 2017 Benoit Cotnoir

In this blog I would like to highlight what are our key Features and Value.

 

Watson IoT Accelerated Value Program

Features and Value Delivered by IBM Software Accelerated Value Program

 

Feature: Single Point of Contact across IBM

Value Delivered: Serves as the client’s trusted advocate and consistent communications source for support issues, product updates, and fixes.

 

Feature: Proactive Planning Services

Value Delivered: Co-authored delivery plan coordinates IBM service deliverables with client's needs and goals. Clients receive proactive advice on software upgrades and migrations, fixes and rapid workarounds.

 

Feature: Personalized information sharing and skills building

Value Delivered: Client receives access to the latest IBM product information, as well as insight into upcoming product releases and coaching on diagnostic and troubleshooting techniques

 

Feature: Regular Reports and Status Updates

Value Delivered: Quarterly reports update AVP clients on productivity savings, risk avoidance, program deliverables and service request activity

 

Feature: Onsite engagements and emergency onsite assistance

Value Delivered: IBM attempts to deliver subject matter expert within 24 hours for assistance with Severity 1 emergency issues.

 

Feature: Access to IBM Product Expertise

Value Delivered: Access to IBM expertise and best practices helps clients accelerate time-to-value for their software investment and lower the costs of managing their IT infrastructure.

 

Feature: Priority Call handling and escalations

Value Delivered: Client’s PMR’s assigned to priority support queues and given prompt attention by Level 3 support.

 

For more information, contact  Benoit Cotnoir: benoit.cotnoir@uk.ibm Betsy Autry:  autrybet@us.ibm.com or Heidi Modica hmodica@us.ibm.com

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