My Requests Pod does not show ticket count after installing ICD 7.6.0.2 fixpack.

July 5, 2017 VincentL.

After installing ICD 7.6.0.2 fixpack, you will notice that My Requests pod and My Incidents pod in Self Service Center (SRMSSCTR) application do not show ticket count.

 

image

 

There is a change in Tpae 7.6.0.6 that introduces this behavior. Moving forward as a workaround, you can edit following file :-

 

IBM/SMP/maximo/applications/maximo/maximouiweb/webmodule/webclient/javascript/ibm/tivoli/simplesrm/srm/dojo/data/srmQuery.js

 

*Make sure sure you take a backup of the file before attempting to edit it.

 

Locate 'getTicketStatusCount' function and edit from :-

 

########

   getTicketStatusCount: function(params) {
      var deferred = null;
      console.log("srmQuery.getTicketStatusCount() enter ", params);
   
      if ("SR" == params.sr_object) {
         deferred =  this.getObjectStructure("SRM_SRCOUNT", {user: this.getLoggedInUser().USERID});
      }
      else {
         deferred =  this.getObjectStructure("SRM_INCCOUNT", {user: this.getLoggedInUser().USERID});
      }
      return deferred;
   },

########

 

-to-

 

########

   getTicketStatusCount: function(params) {
      var deferred = null;
      console.log("srmQuery.getTicketStatusCount() enter ", params);
   
      if ("SR" == params.sr_object) {
         deferred = this.getObjectStructure("SRM_SRCOUNT", {user: this.getLoggedInUser().USERID, _urs:"0"});
      }
      else {
         deferred = this.getObjectStructure("SRM_INCCOUNT", {user: this.getLoggedInUser().USERID, _urs:"0"});
      }
      return deferred;
   },

########

 

After updating this srmQuery.js file, you will need to rebuild and redeploy maximo.ear file.

You will get the ticket count showing in My Requests pod again. Cheers!

 

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