From Fighting Fires to Achieving World-Class Reliability [Article]

November 24, 2015

What It Takes to Change an Ingrained Culture By Doug Plucknette The faces on the group that showed up for my training today look rough, weathered and exhausted. As they walk into the classroom wearing the standard deep blue version of the maintenance uniform with their name over the pocket, each is carrying a cup of coffee and their emergency lifeline: the walkie-talkie. As we make our way through introductions, I let them know I started my career as a tradesperson, went through an apprenticeship program and worked as a journeyman while going to night school for reliability engineering.

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